Repairs/Returns
Equipment Repairs and Return Authorization
DAQ takes pride in our support operations and aims to make the repair and return process as smooth as possible for our customers. Please utilize the documents listed below when preparing an item for shipment to our facility.
Return Authorization Form
To expedite the equipment repair process, a Return Authorization Form should be completed and e-mailed or faxed to DAQ. The form will then be returned with a valid authorization number. Note that this form must accompany all items sent to DAQ for repair.
↓ Download FormShipping Guidelines
Please follow our packing and shipping guidelines for all returns to DAQ — selecting a shipping container, providing internal protection, carrier liability concerns.
↓ Download GuidelinesRepair Price List — Security (2026)
A listing of all security equipment eligible for repair, including DAQ part identification number, short description, and repair pricing for each unit.
↓ Download Price ListRepair Price List — SCADA (2026)
A listing of all SCADA equipment eligible for repair, including DAQ part identification number, short description, and repair pricing for each unit.
↓ Download Price ListRepair Price List — Tone
A listing of all tone equipment eligible for repair, including DAQ part identification number, short description, and repair pricing for each unit.
↓ Download Price ListLimited Warranty Statement
Please read our limited warranty statement for information on DAQ's policies concerning repair, replacement, and/or refund of equipment or software.
↓ Download StatementSCADA Service Plans
As an extension of our standard service, DAQ offers several support packages that allow our customers to leverage our SCADA expertise to optimize the functionality and use of their Callisto equipment. The SCADA support matrix provides details on each of these plans.
↓ Download Support Matrix